Zephirus in Outsourcing Conference 2014

But what is a crucial incident in one shot? It is not necessarily a dramaOutsourcing_Speachtic situation as a major natural disaster, a serious accident, a medical incident, but an unusual or difficult situation, an event that requires human intervention, and relevant responsiveness. From Constantine Kalentis speech at Outsourcing Conference 2014. Topic: Strategic Planning with the use of Artificial Intelligence.